FAQs

Frequently asked questions:

Am I eligible/Can I become a member?

Volunteer Action accepts members from the catchment area who do not have reasonable access to other transport and who are in receipt of the State Pension, or are living with a disability or other significant difficulty. If you are not sure if you qualify as a member, please contact the VA office.

As a local charity, our ‘catchment area’ includes the towns of Oundle and Thrapston and the villages from Easton-on-the-Hill in the North and Titchmarsh in the South. You must live within the catchment area to use our services. Please see our Community Car Scheme page for a full list of the villages that we serve.

What Does it Cost? Is the service free?

We offer a befriending service which is free but there are eligibility criteria for this scheme. Take a look at our Befriending page for more information

We do charge for our community transport scheme. We operate with volunteer drivers. They volunteer their time, but we ask that you cover their driving expenses. We charge a minimum fee of £3.00 and we calculate the cost based on a 40p per mile charge.

What types of journeys are offered?

We will will drive you to medical and health appointments of all kinds, to therapy sessions, to fitness classes, to visit family and friends, or to go shopping. However, medical drives always take priority. This list is just an example of the type of drives, and we consider other requests. Distance, time and day/date are not necessarily an obstacle. Please see our Car Service page for a more comprehensive list and more details on booking.